WordPress Support

Quick Requests

Quick support requests are tasks such as minor content, code, or style changes that take around 15 minutes or so to complete. This is support that is included beyond routine maintenance, troubleshooting, or if you have general questions.

Additional hours are billable at $99/hr after any included time has been used within a month. Quick requests or hours included in your plan do not rollover month to month.

Dedicated Support

Enjoy personal hands-on support if issues arise or you have questions about your website. I’m here for you, which is the number one benefit of having a support plan. Standard support covers any troubleshooting of technical issues, general questions, and of course if your website is down or hacked - I've got you covered. Priority support means you jump to the front of the line when possible and within reason and is a good option for more "mission critical" sites.

Monthly Reporting

Get a detailed monthly WordPress website care report on the 1st of each month documenting your site’s uptime, updates performed, database optimization, backup status, security status, performance analysis, traffic analytics, and SEO ranking data from the previous period. View example report.

Daily Cloud Backups

What if you lost all of your website data? Remote cloud-based backups protects you against data loss. Backups are run daily and I will restore your site immediately if anything goes wrong.

Safe Software Updates

Any software can be vulnerable and so it's important that everything is always up-to-date. Your website will be checked daily for any WordPress core, plugin, or theme updates that are needed and then updates will be performed safely. Not all updates go smoothly, so if issues do arise, I will fix any errors caused or roll-back the updates.

Uptime Monitoring

24/7 site uptime monitoring ensures your website is online and error free. If your site goes down, I will be notified and will troubleshoot and fix the issue likely before you even notice.

Hack Free Guarantee

Daily security scans to ensure your site is verified clean from malware and other vulnerabilities. In the event your site does become compromised, I will clean it up for you. In addition, your WordPress setup will be locked down to safe guard against intrusion attempts and SSL (https) certificate will be setup if not already.

Database Optimization

Excess spam comments, old page/post revisions, and an un-optimized database can slow your website down. I clean these daily to ensure your website is running at peak performance.

Keyword Rank Tracking

We determine up to 100 keyword phrases that your website should or you hope to rank for and setup tracking in order compare your rankings over time. Your search visibility will also be tracked and compared to your competitors who are ranking for similar terms.

Analytics Reporting

Analytics will be setup and data will be synced with your monthly report to give us better insights into your traffic, where it’s coming from, and other valuable data. Instead of the default analytics, we can setup and sync Google Analytics data for even better reporting.

Performance Optimization

A fast loading website is not only good for users, but is a critical ranking factor for search engines. I regularly test your page load time and look for improvement opportunities to ensure your site is loading as quickly as possible. With my Priority plan, I'll take a deeper, more advanced look at ways to optimize your site's performance even further.

What types of websites do you support?

I can maintain and support any type of website as long as it's on the WordPress platform, whether it's a custom or off-the-shelf theme. I especially love maintaining sites build on the Genesis Framework, which is what I use when creating a new site.

In rare cases, I may have to decline supporting your website based on how it's coded or we can always discuss a rebuild if that is in your best interest.

Do you offer one-time or as-needed support?

It is extremely important to proactively and properly maintain a website on an ongoing basis. I require any client who wants an ongoing support relationship with me to be subscribed to a Website Care Plan for each website they want supported. Have a problem now, but not sure if you need ongoing support? Since there is no contract, you can signup for a month to try out my service. I can take care of your immediate issues (within reason) and you'll quickly discover the value in what I offer.

Are content or design changes included?

Generally, yes, but it also depends on how your site was built, which theme, how it was coded, etc. If I created your site or you are running on a well-coded Genesis Framework theme, then I am going to be much more efficient at making changes. If I did not create your site or I am unfamiliar with your theme or site setup, edits may take more time and take extra development hours to complete.

How am I billed?

Automatic monthly recurring subscription via PayPal is required, but you don't have to have a PayPal account. Additional hours are invoiced separately from your recurring monthly subscription.

Is there a contract?

There is no contract, you may cancel at any time. There are no refunds for any unused time.

How many websites are included in a plan?

Each plan as outlined above covers a single site. If you have additional sites you need maintained, we can discuss your needs for each and I can give you a custom rate.

Who do you recommend for web hosting?

I recommend Cloudways, Flywheel, and WP Engine depending on your needs. I wrote a post about WordPress web hosting companies I personally recommend in 2019 which goes into more detail.