Complete protection & peace of mind
You run your business and I’ll keep your site running smoothly. I’ll be here when you need me with with rapid response times and quick resolution of your issues or requests. I’ll treat your website like it was my own with my finger on the pulse of your site at all times. Not only that, but when you need changes done, I’m here to help with that as well.
Some things I can help you with…
- Make changes you are not comfortable doing yourself
- Figure out why your site is slow and help speed it up
- Fix plugin issues & even reach out to the developers if needed
- Restore your site if you are hacked
Just to name a few. I’m a problem-solver at heart and truly love to help, so there isn’t too much I can’t figure out. If it’s something beyond my skill set, I’ll let you know immediately. If your request is more of a larger project outside the scope of your plan, we’ll discuss what it might cost.
Your website is critical to your business
Do you have a competent person who is responsible for ensuring your website is secure and running properly?
It can be extremely risky to leave your website sitting alone without routine maintenance and oversight. Having a website care plan ensures you have a capable person proactively monitoring your website in case issues arise. It helps prevent issues from happening in the first place and most importantly you will have someone to reach out to for help if something happens.
Do it yourself?
Keeping your website maintained to a high standard can be time consuming and tedious. It takes you away from what you should be doing, which is running your business. It also takes a lot of experience to do it right. Protect your investment and leave it to me instead. I’m a full-time freelance web designer, front end developer, and WordPress support specialist located in Irvine, CA. I have over 15 years of experience serving small businesses and entrepreneurs no matter where they are located.
Starter
$99/mo
1-2 quick requests per month
Extra time billed @ $99/hr or project based
+ these core features…
- Standard Support
- Monthly Reporting
- Daily Cloud Backups
- Safe Software Updates
- Uptime Monitoring
- Hack Free Guarantee
- Database Optimization
- Basic Rank Tracking
- Basic Analytics Reporting
- Basic Performance Optimization
- Search Optimization
Priority
$396/mo
~3 hours per month for SEO & quick requests
Extra time billed @ $99/hr or project based
+ these core features…
- Priority Support
- Monthly Reporting
- Daily Cloud Backups
- Safe Software Updates
- Uptime Monitoring
- Hack Free Guarantee
- Database Optimization
- Advanced Rank Tracking
- Advanced Analytics Reporting
- Advanced Performance Optimization
- Search Optimization
Features explained
Explore the benefits and value of having a dedicated WordPress support specialist taking care of your website for you on an ongoing basis.
Quick Requests
Quick support requests are tasks such as minor content, code, or style changes that take around 15 minutes each to complete. This is support that is included beyond routine maintenance, troubleshooting, or if you have general questions.
Additional hours are billable at $99/hr after any included time has been used within a month. Quick requests or hours included in your plan do not rollover month to month, however, I will always consider your average usage before charging for additional hours.
Dedicated Support
Enjoy personal hands-on support if issues arise or you have questions about your website. I’m here for you, which is the number one benefit of having a support plan. Standard support covers any troubleshooting of technical issues, general questions, and of course if your website is down or hacked - I've got you covered. Priority support means you jump to the front of the line for any support issues you need help with.
Monthly Reporting
Get a detailed monthly WordPress website care report on the 1st of each month documenting your site’s uptime, updates performed, database optimization, backup status, security status, performance analysis, traffic analytics, and SEO ranking data from the previous period. View example report.
Daily Cloud Backups
What if you lost all of your website data? Remote cloud-based backups protects you against data loss. Backups are run daily and I will restore your site immediately if anything goes wrong.
Safe Software Updates
Any software can be vulnerable and so it's important that everything is always up-to-date. Your website will be checked daily for any WordPress core, plugin, or theme updates that are needed and then updates will be performed safely. Not all updates go smoothly, so if issues do arise, I will fix any errors caused or roll-back the updates.
Uptime Monitoring
24/7 site uptime monitoring ensures your website is online and error free. If your site goes down, I will be notified and will troubleshoot and fix the issue likely before you even notice.
Hack Free Guarantee
Daily security scans to ensure your site is verified clean from malware and other vulnerabilities. In the event your site does become compromised, I will clean it up for you. In addition, your WordPress setup will be locked down to safe guard against intrusion attempts and SSL (https) certificate will be setup if not already.
Database Optimization
Excess spam comments, old page/post revisions, and an un-optimized database can slow your website down. I clean these daily to ensure your website is running at peak performance.
Keyword Rank Tracking
We determine up to 100 keyword phrases that your website should or you hope to rank for and setup tracking in order compare your rankings over time. Your search visibility will also be tracked and compared to your competitors who are ranking for similar terms.
Analytics Reporting
Analytics will be setup and data will be synced with your monthly report to give us better insights into your traffic, where it’s coming from, and other valuable data. Instead of the default analytics, we can setup and sync Google Analytics data for even better reporting.
Performance Optimization
A fast loading website is not only good for users, but is a critical ranking factor for search engines. Available on my Preferred or Priority plans, I continually look for improvement opportunities to ensure your site is loading as quickly as possible. Daily performance checks are also run to measure and compare your page speed over time so we can fix issues that might be slowing down your site.
Search Optimization
Available only on my Priority plan, majority of designated hours will be used for organic search engine optimization (SEO) to improve rankings and bring in more business. I'll evaluate where your site currently stands, what technical issues are holding you back, and what opportunities we should focus on. Every site and business strategy is different, but I will work with you to develop a personalized strategy to reach more potential customers.
Frequently asked questions
Have a question that is not covered here? Feel free to contact me.
What types of websites do you support?
I can maintain and support any type of website as long as it's on the WordPress platform, whether it's a custom or off-the-shelf theme. I especially love maintaining sites build on the Genesis Framework, which is what I use when creating a new site.
In rare cases, I may have to decline supporting your website based on how it's coded or we can always discuss a rebuild if that is in your best interest.
Do you offer one-time or as-needed support?
It is extremely important to proactively and properly maintain a website on an ongoing basis. I require any client who wants an ongoing support relationship with me to be subscribed to a Website Care Plan for each website they want supported. Have a problem now, but not sure if you need ongoing support? Since there is no contract, you can signup for a month to try out my service. I can take care of your immediate issues (within reason) and you'll quickly discover the value in what I offer.
Are content or design changes included?
Generally, yes, but it also depends on how your site was built, which theme, how it was coded, etc. If I created your site or you are running on a well-coded Genesis Framework theme, then I am going to be much more efficient at making changes. If I did not create your site or I am unfamiliar with your theme or site setup, edits may take more time and take extra development hours to complete.
How am I billed?
Automatic monthly recurring subscription via PayPal is required, but you don't have to have a PayPal account. Additional hours are invoiced separately from your recurring monthly subscription.
Is there a contract?
There is no contract, you may cancel at any time. There are no refunds for any unused time.
How many websites are included in a plan?
Each plan as outlined above covers a single site. If you have additional sites you need maintained, we can discuss your needs for each and I can give you a custom rate.
Who do you recommend for web hosting?
I recommend Cloudways, Flywheel, and WP Engine depending on your needs. I wrote a post about WordPress web hosting companies I personally recommend in 2019 which goes into more detail.