Complete protection & peace of mind
You run your business and I’ll keep your site running smoothly. I’ll be here when you need me.
Your website is critical to your business
Do you have a competent person who is responsible for ensuring your website is secure and running properly?
It can be extremely risky to leave your website sitting alone without routine maintenance and oversight. Having a website care plan ensures you have a capable person proactively monitoring your website in case issues arise. It helps prevent issues from happening in the first place and most importantly you will have someone to reach out to for help if something happens.
Do it yourself?
Keeping your website maintained to a high standard can be time consuming and tedious. It takes you away from what you should be doing, which is running your business. It also takes a lot of experience to do it right. Protect your investment and leave it to me instead. I’m a full-time freelance web designer, front end developer, and WordPress support specialist located in Irvine, CA. I have over 15 years of experience serving small businesses and entrepreneurs no matter where they are located.
Standard
$99/mo
Suitable for sites that don’t need a lot of changes each month.
1 dev hour per month
+ these core features…
- Standard Support
- Monthly Reporting
- Daily Cloud Backups
- Safe Software Updates
- Uptime Monitoring
- Hack Free Guarantee
- Database Optimization
- Keyword Rank Tracking
- Analytics Reporting
- Performance Optimization
- Search Optimization
Preferred
$199/mo
Perfect for sites that need a little extra help on a regular basis.
3 dev hours per month
+ these core features…
- Preferred Support
- Monthly Reporting
- Daily Cloud Backups
- Safe Software Updates
- Uptime Monitoring
- Hack Free Guarantee
- Database Optimization
- Keyword Rank Tracking
- Analytics Reporting
- Performance Optimization
- Search Optimization
Priority
$299/mo
Ideal for sites that need more hands on help such as SEO.
5 dev hours per month
+ these core features…
- Priority Support
- Monthly Reporting
- Daily Cloud Backups
- Safe Software Updates
- Uptime Monitoring
- Hack Free Guarantee
- Database Optimization
- Keyword Rank Tracking
- Analytics Reporting
- Performance Optimization
- Search Optimization
Features explained
Explore the benefits and value of having a dedicated WordPress support specialist taking care of your website for you on an ongoing basis.
Development Hours
Development hours mean any time spent on requests or ongoing work related to editing content, coding, designing, search optimization, performance optimization, consulting, etc. beyond support related tasks (ie. troubleshooting issues). Additional hours are billable at $99/hr after any included development hours have been used. I will do my best to estimate any additional development hours needed to complete your request and will not start without your approval. Hours included in your plan do not rollover month to month, however, I will always consider your average usage before charging for additional hours.
Dedicated Support
Enjoy personal hands-on support if issues arise or you have questions about your website. I’m here for you, which is the number one benefit of having a support plan. Standard support covers any troubleshooting of technical issues, general questions, and of course if your website is down or hacked - I've got you covered. Preferred support means you get a little quicker response and resolution turn-around and Priority support means you jump to the front of the line for any support issues you need help with.
Monthly Reporting
Get a detailed monthly WordPress website care report on the 1st of each month documenting your site’s uptime, updates performed, database optimization, backup status, security status, performance analysis, traffic analytics, and SEO ranking data from the previous period. View example report.
Daily Cloud Backups
What if you lost all of your website data? Remote cloud-based backups protects you against data loss. Backups are run daily and I will restore your site immediately if anything goes wrong.
Safe Software Updates
Any software can be vulnerable and so it's important that everything is always up-to-date. Your website will be checked daily for any WordPress core, plugin, or theme updates that are needed and then updates will be performed safely. Not all updates go smoothly, so if issues do arise, I will fix any errors caused or roll-back the updates.
Uptime Monitoring
24/7 site uptime monitoring ensures your website is online and error free. If your site goes down, I will be notified and will troubleshoot and fix the issue likely before you even notice.
Hack Free Guarantee
Daily security scans to ensure your site is verified clean from malware and other vulnerabilities. In the event your site does become compromised, I will clean it up for you. In addition, your WordPress setup will be locked down to safe guard against intrusion attempts and SSL (https) certificate will be setup if not already.
Database Optimization
Excess spam comments, old page/post revisions, and an un-optimized database can slow your website down. I clean these daily to ensure your website is running at peak performance.
Keyword Rank Tracking
We determine up to 100 keyword phrases that your website should or you hope to rank for and setup tracking in order compare your rankings over time. Your search visibility will also be tracked and compared to your competitors who are ranking for similar terms.
Analytics Reporting
Analytics will be setup and data will be synced with your monthly report to give us better insights into your traffic, where it’s coming from, and other valuable data. Instead of the default analytics, we can setup and sync Google Analytics data for even better reporting.
Performance Optimization
A fast loading website is not only good for users, but is a critical ranking factor for search engines. Available on my Preferred or Priority plans, I continually look for improvement opportunities to ensure your site is loading as quickly as possible. Daily performance checks are also run to measure and compare your page speed over time so we can fix issues that might be slowing down your site.
Search Optimization
Available only on my Priority plan, designated hours can be used for organic search engine optimization (SEO) to improve rankings and bring in more business. Every site and business strategy is different, but I will work with you to develop a personalized strategy to reach more potential customers.
Frequently asked questions
Have a question that is not covered here? Feel free to contact me.
What type of websites do you support?
I can maintain and support any type of website as long as it's on the WordPress platform, whether it's a custom or off-the-shelf theme. While I primarily support the websites I personally create, I would be happy to maintain a site someone else built or that you built yourself, provided it's WordPress and properly coded. In rare cases, I may have to decline supporting your website based on how it was built.
Do you offer one-time or as-needed support?
It is extremely important to proactively and properly maintain a website on an ongoing basis. I require any client who wants an ongoing support relationship with me to be subscribed to a Website Care Plan for each website they want supported. Have a problem now, but not sure if you need ongoing support? Since there is no contract, you can signup for a month to try out my service. I can take care of your immediate issues (within reason) and you'll quickly discover the value in what I do.
Are content or design changes included?
Generally, yes, but it depends on your plan and also depends on if I built your site or not. If I created your site, then I am going to be much more efficient at making changes. If I did not create your site, edits may take more time and take extra development hours to complete.
How am I billed?
Automatic monthly recurring subscription via PayPal is required. If you don't have a PayPal account, you can create one at the time of ordering service. It's quick and easy. Additional development hours are invoiced separately from your recurring monthly subscription.
Is there a contract?
There is no contract, you may cancel at any time. There are no refunds for any unused time.
How many websites are included in a plan?
In general each plan covers a single site, however, it's common for some clients to have some additional sites. If you have a second site that does not need to be edited often, I will normally maintain it for the same rate. This is determined on a case by case basis, so please reach out and we can discuss.
Who do you recommend for web hosting?
I highly recommend SiteGround for their industry leading performance, top notch support, and they also offer free SSL certificates via Let's Encrypt. I offer migration at no extra charge for clients on one of my website care plans provided you use my affiliate link when ordering.